1. Introduction and Scope

theralyxeno ("we," "us," or "our") operates theralyxeno.sbs and provides budget presentation skills training services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

This policy applies to all users of our website, enrolled students, and anyone who interacts with our educational platform. We're committed to transparency about our data practices and your rights under Australian privacy law.

2. Information We Collect

We collect several types of information to provide and improve our educational services:

How We Collect Information

• Directly from you when you register, enroll, or contact us
• Automatically through website cookies and tracking technologies
• From third-party payment processors during enrollment
• Through educational partners or referral sources with your consent

3. How We Use Your Information

We use your personal information for the following purposes:

Educational Services

• Processing course enrollments and managing your student account
• Delivering educational content and tracking your learning progress
• Providing academic support and responding to your inquiries
• Issuing certificates and maintaining educational records

Communication and Marketing

• Sending course updates, schedules, and important announcements
• Marketing new courses and educational opportunities (with your consent)
• Conducting surveys and gathering feedback on our services

Legal and Operational

• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud or misuse
• Improving our website functionality and user experience

4. Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:

Service Providers

We work with trusted service providers who help us deliver our educational services, including:

• Learning management system providers
• Payment processors and billing services
• Email marketing and communication platforms
• Website hosting and technical support providers

Legal Requirements

We may disclose your information when required by law, court order, or to protect our legal rights, comply with regulatory requirements, or respond to valid legal processes.

Business Transfers

If theralyxeno is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

We'll respond to your requests within 30 days. Some requests may require identity verification for security purposes.

6. Data Security and Protection

We employ multiple layers of security to protect your personal information:

Technical Safeguards

• All data transmissions are encrypted using industry-standard SSL/TLS protocols
• Personal information is stored on secure servers with restricted access
• Regular security updates and vulnerability assessments are conducted
• Multi-factor authentication is required for administrative access

Administrative Safeguards

• Staff access to personal information is limited to job-relevant needs
• Regular privacy and security training for all personnel
• Confidentiality agreements with all staff and contractors
• Documented procedures for handling data breaches

7. Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Retention Periods

• Student Records: Maintained for 7 years after course completion for certification purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Financial Records: Kept for 7 years to comply with Australian taxation requirements
• Website Analytics: Aggregated data retained for 26 months

When information is no longer needed, we securely delete or anonymize it. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track visits across websites to display relevant advertisements

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

9. International Data Transfers

Your personal information is primarily stored and processed within Australia. However, some of our service providers may process data internationally.

When we transfer personal information overseas, we ensure appropriate safeguards are in place, including:

• Transfers to countries with adequate privacy protections as recognized by Australian law
• Contractual arrangements that require equivalent privacy standards
• Regular monitoring of international service provider compliance

10. Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 without parental consent.

If you're under 18 and wish to enroll in our courses, we require:

• Written consent from a parent or guardian
• Parental involvement in the enrollment process
• Limited collection of personal information to what's necessary for educational purposes

If we discover we've collected information from a child without proper consent, we'll delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:

• Posting a prominent notice on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.